The Department of Environmental Management administration offices will be closed to all in-person services on Wednesday, October 28, 2020. The one-day closure is a safety precaution due to office renovations. The office will reopen to the public on Thursday, October 29, 2020.

The Department’s administrative office, located at 345 Kekūanāoʻa Street, Suite 41, Hilo, includes the Solid Waste Division’s administration and its Abandoned & Derelict Vehicles Section, and Wastewater Division's accounting section. (Please note the Wastewater Division’s administration and Engineering Section is located at 108 Railroad Avenue, Hilo.)

Payments for solid waste and wastewater services are accepted by phone, mail, or at the drop box locations listed below (checks only). Notary service will not be available on Wednesday, October 28, 2020. All other customer service inquiries will be handled by phone or email.

Mail payments to:

Solid Waste Division
345 Kekūanāoʻa Street, Suite 41
Hilo, HI 96720

Wastewater Division
345 Kekūanāoʻa Street, Suite 41
Hilo, HI 96720

Drop boxes (for check payments or documents) are available at:
• Department of Water Supply Office, front circular driveway
345 Kekūanāoʻa Street, Hilo
• On the exterior wall of the county’s Motor Vehicle Registration Office,
(by the U.S. Postal Service blue mailbox),
Aupuni Center, 101 Pauahi Street, Suite 5, Hilo

For payments by phone, or if you have a question:
• DEM Administration: 808-961-8083
• Solid Waste Customer Service: 808-961-8339
• Wastewater Customer Service: 808-961-8338

The public’s understanding during this one-day closure is very much appreciated